Are you planning to reside in one of the northern emirates of the UAE? No matter if you’re arriving from abroad or moving within the UAE, one of the concerns will be arranging the water and electricity services. In this situation, FEWA is the name you need to know!
This blog will provide you with all the information about FEWA so that you can be stress-free regarding utility connections.
- What Is FEWA?
- Activation Process of FEWA
- Required Documents for Activating FEWA
- Activation Fees for FEWA Services
- Payment Methods for FEWA
- FEWA Consumption Charges
- How to Disconnect FEWA Account and Services
- Key Takeaways
- FAQs
What Is FEWA?
Similar to SEWA, the Federal Electricity and Water Authority (FEWA) is a government entity in the UAE. FEWA was renamed Etihad Water and Electricity (EWE) after being transferred to UAE’s sovereign wealth fund in 2021.
The authority is responsible for providing electricity and water services to the northern emirates, which include:
- Ajman
- Al-Fujairah
- Ras Al Khaimah
- Umm Al Quwain
Activation Process of FEWA
As a new resident, you can easily avail the services of FEWA. Setting up your FEWA account is a straightforward online process. Simply visit the EWE website and register using your details.
The required steps have been described below:
- Create an account
- Click on “Services”
- Select “E-Services”
- Select the option of “Customers”
- Then Select “New Customer Services Activation”
- Fill out the online application form with your information and any required documents
Approval takes one day, whereas your electricity and water services will be activated within 48 hours. The activation cost differs for different customers. Moreover, the FEWA customers must pay a security deposit upfront.
Required Documents for Activating FEWA
There are some official requirements for activating the FEWA or EWE services. The needed documents vary as an Emirati, landlord, tenant or expat; find the details below:
For Emiratis
- Valid Emirates ID card copy
- Family book (Khulasat Al Qaid) copy
- Title Deed (if available)
- Valid site plan
- Building Permit (required when applying)
- Completion certificate (before service connection)
- Stamped Load Card by the electrical contractor (approved by EtihadWE)
- Etihad WE approved Land clearance certificate
- Etihad WE technical drawings (for electricity and water)
- Accreditation licence copy of the engineering consultant and electrical contractor
For Tenants
- Emirates ID or Passport
- Municipality-approved tenancy contract
For Expatriates
- Valid UAE ID card/Passport copy (for non-residents in UAE)
- Title Deed (if available)
- Valid site plan
- Building Permit (required when applying)
- Completion certificate (before service connection)
- NOC issued by the Civil Defense Department (submit before service connection)
- Stamped Load Card by the electrical contractor (approved by EtihadWE)
- Previously approved Land clearance certificates by EtihadWE
- Etihad WE approved technical drawings (for electricity and water)
- Accreditation licence copy of the engineering consultant and electrical contractor
Activation Fees for FEWA Services
The connection cost for electricity and water services is compiled below.
Electricity Service Fees:
Electricity connection fees in Dubai depend on the required load capacity (kVA) and whether the connection is permanent or temporary.
Permanent Connections (Metered)
| Load Requirement (kVA) | Activation Fees (AED) |
|---|---|
| 0 – 200 kVA | AED 300 |
| 201 – 500 kVA | AED 600 |
| 501 – 1,000 kVA | AED 900 |
| 1,001 – 3,000 kVA | AED 1,200 |
| 3,001 – 5,000 kVA | AED 1,400 |
| 5,001+ kVA | AED 1,600 |
Fees are calculated per kVA. Customers cover material supply & installation costs.
Temporary Connections (Without Meter)
| Category | Fees |
|---|---|
| Events, festivals, weddings (under 3 months) | AED 500 per 100 kV per week |
| Ramadan tents / charity / condolence tents | Free of charge |
Water Service Fees in Dubai
Water-related service fees in Dubai vary depending on the type of request, property category, and meter requirements.
Water Service Fees
Water-related service fees in Dubai vary depending on the type of request, property category, and meter requirements.
| Service | Fees |
|---|---|
| Increasing water delivery capacity | New connection charges as per category |
| Transfer of equipment | AED 300 per meter / request (plus actual cost) |
| Land clearance certificate | Free of charge |
| Meter testing | AED 500 (if meter is confirmed intact) |
| Missing meter | Meter replacement cost |
| Water tanks | Charged by consumer category |
| Permanent disconnection | AED 100 per meter |
| Split connection | Actual cost + new connection fees |
| Combine connection | Actual cost |
Technical Drawings Approval
| Property Type | Fees |
|---|---|
| One-story building / villa | AED 100 |
| Multi-story building / commercial complex | AED 400 |
Inspection Fees
- AED 500 per examination
- First & second examinations (within connection request) → Free
- Third examination onward → Contractor bears the cost
After paying the fees, your electricity and water supply will be activated within 24 hours.
Payment Methods for FEWA
The following methods can be used for paying FEWA bills:
FEWA Bill Payment – Online
After reviewing your account details on the internet (FEWA QuickPay) or app, you may enter your credit card information and pay the bill online.
FEWA Bill Payment – Offline
If you can not pay the FEWA bill online, don’t worry; other options are also available. You can choose to pay FEWA bills offline via
- Banks
- Kiosk Machines
- Emirates Post
- Service Centres
- Exchange Centres
Ajman
The residents of Ajman can choose to pay at:
- Ajman Poice Headquarters
- Al-Manama Super market
- Commercial Bank International
- Lulu
- ENOC
- EPPCO
- City Centre
- Safeer Mall
- Ajman Co-op Supermarket
Fujairah
The residents of Fujairah can choose to pay at:
- Al-Manama Super market
- ENOC
- EPPCO
- Century Mall
- Lulu
Ras Al Khaimah
The residents of Ras-al-Khaimah can choose to pay at:
- Al-Manama Super market
- ENOC
- Safeer Mall
- Commercial Bank International
Umm Al Quwain
The residents of Um-al Quwain can choose to pay at:
- Al-Manama Super market
- Commercial Bank International
- EPPCO
- Lulu
FEWA Consumption Charges
Here are the EWE bill tariffs for electricity and water for the residential and commercial sectors in the Northern Emirates
Electricity
The following is the breakdown for electricity charges by FEWA:
- Residential (Emiratis)
- Single slab (Kwh): 7.5 AED
- Residential (Expats)
| Consumption (kWh) | Tariff (Fils) | Surcharge (Fils) |
| Upto 2000 | 23 | 5 |
| 2001-4000 | 28 | 5 |
| 4001-6000 | 32 | 5 |
| Above 6000 | 38 | 5 |
- Commercial
| Consumption (kWh) | Tariff (Fils) | Surcharge (Fils) |
| Upto 2000 | 23 | 5 |
| 2001-4000 | 28 | 5 |
| 4001-6000 | 32 | 5 |
| Above 6000 | 38 | 5 |
Water
Following is the breakdown for water charges by FEWA:
- Residential (Emiratis)
- Single slab (GLN): 1.5 AED
- Residential (Expats)
| Consumption (GLN) | Tariff (Fils) |
| Up to 6000 | 3.5 |
| 6001-12,000 | 4 |
| Above 12,000 | 4.6 |
- Commercial
| Consumption (GLN) | Tariff (Fils) |
| Up to 10,000 | 3.5 |
| 10,000-20,0000 | 4 |
| Above 20,000 | 4.6 |
How to Disconnect FEWA Account and Services
There are two ways to disconnect your FEWA account and service:
Online Method to Disconnect FEWA
If you choose to discontinue FEWA services due to relocation, you need to disconnect your account. The online process is simple and has been elaborated here.
- Log in to your account on the FEWA website
- Select the Services option
- Choose E-Services
- Then click on “Customer”
- You will find a Clearance Certificate tab for moving out. Apply for it
- Expect your water and electricity to be disconnected within one day
After clearing the due bills, if any, the certificate will be issued for you within three days. The Clearance Certificate is issued online and does not cost anything.
Offline Method to Disconnect
If you prefer an alternative for disconnecting EWE services, this option is for you. Simply visit the nearest FEWA service centre with your Emirates ID, and the process will be handled for you. This option will cost an amount of AED 50.
Key Takeaways
Conclusion Setting up your FEWA account is a key step when moving to the northern emirates, ensuring your water and electricity services are activated smoothly and without delays. By understanding the activation process, required documents, fees, payment options, and consumption charges, you can avoid common setbacks and manage your utilities with confidence. Whether you are a new resident or relocating within the UAE, being prepared makes the transition far easier. With the right information at hand, connecting and managing FEWA services becomes a simple and stress-free part of settling into your new home.
FAQs
Yes. Federal Electricity and Water Authority (FEWA) has been renamed Etihad Water and Electricity (EWE).
Yes, your security deposit will be refunded once you disconnect your services. You can choose to have it directly deposited into your account or visit the nearest Ansari Exchange for a cash refund of your FEWA deposit.
FEWA service activation typically takes a few working days after submitting the application and required documents. The exact timeframe may vary depending on the property type and completeness of your paperwork.
Yes, FEWA services can be activated through the official online portal. Applicants can submit documents, pay fees, and track the status of their request digitally without visiting a service centre.
