Agent Guides

With approximately 83% of the UAE population using WhatsApp, the popularity of using this app to send leads is guaranteed.

You can now revert to a simple WhatsApp conversation even after office hours and stand a good chance of converting it into a concrete lead.

After two weeks of trials with 10 brokerages in Dubai and Abu Dhabi, it has been proven that clients who activated Property Finder’s WhatsApp Leads witnessed a 44% increase in mobile leads and 16% in leads overall. This did not, however, come at the expense of call leads.

WhatsApp Leads are free of charge and available to use for all agents and admin staff. It allows agents to send more photos, documents, videos and voice notes to prospective clients in a simple way.

The requirements for activating WhatsApp are:

• Agents must have a valid mobile number with WhatsApp activated on the user account in Manager, and must be ready to receive WhatsApp messages from users directly
• WhatsApp can be used with Call Tracking on phone leads
• One central WhatsApp number can be used, and the colleague managing this number must be ready to receive WhatsApp messages from users directly – promptly to get those hot deals and give users a great experience!

“I’ve found that since we have been using WhatsApp leads that I’ve seen a much more successful rate in lead conversion. 

Firstly it allows prospective tenants to have instant contact with me from wherever they are in the world. Often I have clients relocating from abroad or travelling a lot and therefore it’s not always easy to call them due to it both being costly and different time zones so the WhatsApp feature has made it very easy to communicate more effectively. 

What I also have found beneficial is that it provides the link to the specific property the client is inquiring on when they use the WhatsApp feature making it easy to service the client as you can gauge their requirements instantly rather than showing them unnecessary properties making it also beneficial to the client so you’re not wasting anyone’s time.

Overall the WhatsApp lead feature has contributed towards a higher lead conversion rate which improves my income, but more importantly, improved the client’s journey through the home-moving process which is ultimately the most important thing.“

– Thomas Poulson, Senior Consultant, haus & haus

To activate WhatsApp leads for your brokerage, contact your Account Manager.

Want to centralise all WhatsApp leads? Learn more