Keeping your Emirates ID mobile number up to date is essential for accessing UAE government services, receiving OTPs, and avoiding delays in banking, healthcare, and visa processes. If you’re wondering how to change mobile number in Emirates ID, this guide covers all official methods.
In the UAE, this update is handled by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). It also can be completed online, via the official app, or instantly in person.
- Why updating your Emirates ID mobile number matters
- Who can update their Emirates ID mobile number
- Ways to update your Emirates ID mobile number
- Documents required
- Fees and processing time
- Tracking your request
- Important points to remember
- Key takeaways
- FAQs
Why updating your Emirates ID mobile number matters
Your registered mobile number is used across government and semi-government platforms, including UAE Pass, banking, healthcare systems, and residency services.
If your number changes and is not updated, you may stop receiving OTPs, confirmations, or legal notifications linked to your Emirates ID.
Who can update their Emirates ID mobile number?
The service is available to all Emirates ID holders, including expatriate residents and GCC nationals legally residing in the UAE. Any change to personal information, including a mobile number, must be reported within one month of the change.
Updates can only be completed using an active UAE mobile number. International or home-country GCC numbers cannot be linked to an Emirates ID under current ICP rules.
Ways to update your Emirates ID mobile number
Here’s how to change your mobile number in your Emirates ID through three official methods approved by ICP. The best option depends on how quickly you need the update completed.
Online update via ICP Smart Services
This is the most commonly used method for residents who prefer a digital process.
- Visit the ICP Smart Services portal and enter your Emirates ID number, passport details, and last entry date.
- Review the mobile number currently linked to your Emirates ID and enter the new UAE number.
- Verify the new number using the OTP sent to it.
- Confirm your details, complete the payment, and submit the request.
- Save the reference number to track the update until it is completed.
Update via ICP UAE Smart App
- Open the ICP UAE Smart App and log in (UAE Pass recommended).
- Select Update Personal Information.
- Enter your Emirates ID and passport details.
- Add the new UAE mobile number and verify it using the OTP sent to that number.
- Review your details, submit the request, and note the reference number.
- Track the update status directly in the app.
Instant update at Smart Police Stations or ICP centres
For residents who need immediate changes, Dubai Smart Police Stations (SPS) now offer an instant and free mobile number update.
You simply visit an SPS kiosk or a selected ICP Customer Happiness Centre with your Emirates ID. The update is processed on the spot, with no application delay and no service fee.
This is currently the fastest option available.
Documents required
The requirements are minimal, but accuracy is important to avoid rejection. You will need:
- Original Emirates ID
- Passport
- For online/app updates: Emirates ID number, passport details, and a valid email address
Fees and processing time
Fees depend on the channel used and the service structure applied at checkout.
| Method | Fee | Processing time |
| Online via the ICP portal | AED 53 | 2–7 working days |
| ICP UAE Smart App | AED 53 | 2–7 working days |
| Smart Police Stations | Free | Immediate |
| ICP service centres | Average of AED 100-150 | 24–48 hours |
The final amount is shown before payment and may include service and e-service charges.
Tracking your request
After submission, you receive a reference number by email or within the app. You can track the application status through the ICP portal or app using this reference number until the update is confirmed.
Important points to consider
A few practical notes can help avoid delays or failed updates.
- Only active UAE mobile numbers can be registered
- OTP verification is sent to the new number, not the old one
- Keep your old number active until the update is confirmed
- Personal data changes should be updated within one month
- Applications rejected due to data errors may be refunded minus a small admin fee
Key takeaways
Updating your Emirates ID mobile number is a simple but essential task. If you’re wondering how to change your mobile number in your Emirates ID, you have multiple options: online, via the ICP app, or in person. Smart Police Stations now offer a free and instant solution, making them the most efficient choice.
Fees for digital updates vary by practice, so always verify the final amount on the ICP platform before making a payment. Keeping your contact details current ensures uninterrupted access to government, banking, and residency services.
FAQs
Online and app requests usually take between 2 and 7 working days.
No, you don’t. The update can be completed fully online or via the ICP app, unless you prefer immediate in-person processing.
No, you can’t. Only active UAE mobile numbers can be linked to an Emirates ID.
Yes, it is. OTP verification is required for security and is sent to the new mobile number.
