MIchelle is a dynamic, solutions-driven transformational leader of both Procurement and Customer Success Management with a speciality in business development and operational efficiencies.
She's best known for simplifying complex topics and communicating them effectively to all levels of functional teams and senior management - speaking fluently in each of their "languages". Having moved from Brazil to Dubai and transitioned to a Customer Success Manager I have learnt to proactively manage changes in project scopes, identify potential blocks and produce contingency plans to ensure client requests are met. I have worked with several high profile and VVIP clients to support the improvement of business opportunities. A sharp negotiator who is able to implement a strategy to successfully optimize business and productivity, acquiring insight on multiple aspects of the commercial corporate and operations.