Mediclinic City Hospital Dubai: Departments, Contact Details and How to Book

Mediclinic City Hospital is a 280-bed multi-specialty hospital in Dubai Healthcare City. It opened in 2008 as the first multi-disciplinary hospital in the district and now lists more than 50 services and specialities, along with a North Wing that houses its cancer centre.

This guide covers the departments available, where the hospital is, which numbers to call, how to book an appointment, and how insurance works. It also compares City Hospital with the other Mediclinic hospital branches in Dubai.

• Mediclinic City Hospital at a glance
• Where is Mediclinic City Hospital?
• Departments and specialities at Mediclinic City Hospital
• The Mediclinic City Hospital North Wing
• Mediclinic City Hospital reviews and accreditations
• Mediclinic City Hospital contact number
• How to book an appointment at Mediclinic City Hospital
• Insurance and payment at Mediclinic City Hospital
• Mediclinic branches in Dubai compared
• Key takeaways
• Frequently Asked Questions

Mediclinic City Hospital overview

Mediclinic City Hospital is part of Mediclinic Middle East, which runs six hospitals and more than 29 clinics across Dubai, Abu Dhabi, Al Ain and Al Dhafra. Here are the key facts about Mediclinic City Hospital Dubai.

Where is Mediclinic City Hospital?

Mediclinic City Hospital is located in Dubai Healthcare City, a medical district in the Oud Metha area of Dubai. The City Hospital Oud Metha campus has two main parts: the original hospital building and the North Wing, which is Building 35 within Dubai Healthcare City. 

If you have an oncology, dialysis or rehabilitation appointment, check which building your clinic is in before you set off. 

For more on the surrounding neighbourhood, read the Oud Metha area guide, or browse apartments for rent in Oud Metha if you are looking to live in the area.

Departments and specialities at Mediclinic City Hospital

The hospital lists more than 50 services and specialities, covering outpatient consultations, inpatient care, emergency medicine, surgery and diagnostics. Its centres of excellence focus on heart and vascular care, cancer, breast health, stroke and robotic surgery. The main departments fall into these groups:

• Centres of excellence: Heart and Vascular Centre, Comprehensive Cancer Centre, Breast Centre, Stroke Unit and Robotic Surgery
• Women’s and children’s health: Obstetrics and Gynaecology, Fertility, Fetal Medicine, Neonatology (NICU), Paediatrics, and Child and Adolescent Psychiatry
• Surgery: General Surgery, Cardiothoracic Surgery, Neurosurgery, Orthopaedic Surgery, Spine Surgery, Bariatric Surgery, Gastrointestinal Surgery, Urology, Vascular Care, the Transplant Centre, and Plastic, Reconstructive and Aesthetic Surgery
• Medicine: Cardiology, Endocrinology and Diabetes, Gastroenterology and Hepatology, Kidney Care, the Liver Clinic, Neurology, Pulmonology, Rheumatology, Haematology, Allergy and Immunology, Infectious Disease Medicine, Family Medicine, Internal Medicine and Geriatrics
• Diagnostics: Radiology and Imaging, Nuclear Medicine, Pathology and Laboratory, and Genetics
• Outpatient and supportive care: Dentistry, Orthodontics, Dermatology, ENT, Ophthalmology, Psychiatry, Psychology, Pain Medicine, Palliative Medicine, Physiotherapy and Rehabilitation, Sports and Exercise Medicine, Dietetics, Podiatry, Wound Care and a Travel Clinic

On the facilities side, the hospital has six operating rooms, three day care surgery units, a dedicated Caesarean section theatre, two cardiac catheterisation labs and endoscopy suites. Its imaging equipment includes PET/CT, CT and 3T MRI scanners, as well as digital mammography and bone densitometry.

The Mediclinic City Hospital North Wing

The Mediclinic City Hospital North Wing opened in September 2016 as an extension of the main hospital. It is Building 35 in Dubai Healthcare City and brings several specialist services into one building:

• The Comprehensive Cancer Centre
• An extended dialysis unit
• A rehabilitation and physiotherapy unit
• Orthotics and prosthetics services

The Comprehensive Cancer Centre appears as a separate facility in Mediclinic’s Dubai directory and has its own phone line, 800 2023. Patients with oncology appointments in the North Wing can call this number directly instead of the main hospital line.

Mediclinic City Hospital reviews and accreditations

The clearest official indicators of care standards are the accreditations and certifications the hospital holds:

• JCI Clinical Care Program Certification (CCPC): Awarded by Joint Commission International and announced in November 2021
• ASA-AHA International Certification: An international certification in stroke care, announced in December 2021
• Baby Friendly Hospital designation: Linked to the hospital’s maternity services

Experiences often differ by department and doctor, so look at feedback for the speciality you plan to visit and give more weight to recent reviews.

Mediclinic City Hospital contact number

The Mediclinic City Hospital contact number for the main hospital is 04 435 9900. You can also call 800 1999, the toll-free line for appointments across the Mediclinic Dubai network. The table below lists the numbers for each service.

Note: In a medical emergency, call 998 for an ambulance or go directly to the hospital’s emergency department.

Explore the Available Properties for Rent in Oud Metha

How to book an appointment at Mediclinic City Hospital

Mediclinic offers five ways to book an appointment at the hospital:

1. MyMediclinic app: Download the app from the App Store or Google Play and book at any time of day.
2. Online booking: Use the booking portal on Mediclinic’s official website and select Mediclinic City Hospital as your location.
3. Phone: Call 800 1999 from anywhere in Dubai.
4. WhatsApp: Send a message to 052 800 2000 to schedule your visit.

Mediclinic also runs virtual health services, including telemedicine and virtual clinics, which you can ask about when you book.

Insurance and payment at Mediclinic City Hospital

Mediclinic accepts a wide range of insurance cards for direct billing, and the insurance clerks at each Mediclinic hospital handle the approval process with your provider. Coverage differs between facilities, so confirm that your plan is accepted at City Hospital before your appointment.

If your insurance is not accepted, or your treatment is not covered, the front office team can explain any payment plans available. For a wider look at cover options, read our guide to health insurance in Dubai.

Mediclinic branches in Dubai compared

Mediclinic Dubai also runs outpatient clinics across the city. Its directory lists clinics in Al Qusais, Al Sufouh, Arabian Ranches, Dubai Creek Harbour, Deira, Dubai Hills Mall, The Dubai Mall, Ibn Battuta Mall, Me’aisem, The Meadows, Mirdif and The Springs, plus dialysis centres in Al Barsha and Al Tawar. The clinics use the 800 1999 booking line, while the dialysis centres use 800-KIDNEY. 

For other options across the emirate, see our list of hospitals in Dubai.

Key takeaways

• Mediclinic City Hospital Dubai is a 280-bed hospital that opened in 2008 and lists more than 50 services and specialities.
• The Mediclinic City Hospital Healthcare City campus includes the main building and the North Wing (Building 35), which houses the Comprehensive Cancer Centre, dialysis, rehabilitation and orthotics services.
• Call 04 435 9900 or 800 1999 for the hospital and 800 2023 for the cancer centre, or book through the MyMediclinic app, online or on WhatsApp at 052 800 2000.
• Mediclinic accepts a wide range of insurance cards for direct billing, but coverage varies by facility, so confirm your plan with the hospital first.

Frequently Asked Questions

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