The step-by-step guide to using the Dubai REST App is designed to help property owners, tenants, brokers, developers and investors navigate Dubai’s official real estate services platform with ease. Developed by the Dubai Land Department (DLD), the Dubai REST app centralises essential property services into one secure digital platform.
Rather than visiting multiple offices or relying on paperwork, users can manage tenancy contracts, access title documents, track off-plan projects and review market indicators directly from their mobile device.
In this guide, you’ll find:
- What is the Dubai REST App?
- Getting Started – Downloading and Registration
- Main Navigation & Dashboard Overview
- Using Key Services
- Payments, Fees & Completion Times
- Tips & Troubleshooting
- Key Takeaways
- Frequently asked questions (FAQs)
What Is the Dubai REST App?
- The Dubai REST app is the official real estate services platform developed by the Dubai Land Department (DLD).
- It is designed for property owners, tenants, brokers, developers and investors.
- Serves as a central digital hub for managing leases (Ejari), off-plan projects, title deeds, property valuations, property maps and related real estate services.
- Enables users to complete transactions and access documents fully online, reducing the need for in-person visits.
- Provides transparency through DLD-verified data, including ownership status, official market indices and service fee history.
- Consolidates multiple real estate services into one secure, government-backed digital platform.
Getting Started-Downloading and Registration
- The Dubai REST app is available on iOS and Android-search “Dubai REST” in the Apple App Store or Google Play Store and install.
- First-time users must select their role (owner, tenant, broker, developer, etc.), which tailors the services and dashboard features accordingly.
- Login options include Emirates ID, Title Deed number, UAE Pass or a registered mobile number.
- Individual users receive an OTP (One-Time Password) on their registered mobile number for verification.
- Business users have additional authentication and login options.
- Account creation is subject to approval by the Dubai Land Department (DLD).
- Ensure personal details and property information match DLD records to avoid delays in approval.
Main Navigation & Dashboard Overview
- The dashboard provides an overview of your property portfolio, displaying key metrics such as current value, rental yield and service charge history.
- Role-based access ensures that owners and tenants see different dashboard functions tailored to their specific needs and responsibilities.
- Built-in search and directory features allow users to find brokers, developers and valuation services.
- Licensed profiles include verification details and any recorded violation points, offering added transparency before engagement.
Using Key Services
Here is the step-by-step process of using the app’s key features.
Ejari Tenancy Management
Ejari registration and renewal are among the most commonly used services in the app. Whether you are renting a studio in Downtown Dubai or managing a portfolio of apartments in Barsha Heights, the Ejari registration process remains the same.
- Select the “Ejari” service and choose whether to register a new contract, renew an existing contract or cancel a contract.
- Enter tenancy details exactly as stated in the Unified Tenancy Contract and upload the signed contract document.
- Submit the application and pay the applicable fees through the integrated payment gateway.
- Landlord or owner approval may be required at certain stages of the process.
- Once approved, download the Ejari certificate directly from the app or receive it via email.
Property Portfolio & Document Vault
- View all properties linked under your ownership, including values, rental yields and service charge history.
- Store and access key legal documents such as title deeds, Oqood certificates and valuation reports within the digital document vault.
- Request property maps, official letters, valuation quotations or mortgage quotations directly through the app.
Off-Plan Projects & Oqood Integration
- Browse off-plan real estate projects using features such as “Smart Investment Map” or “Mashrooi”.
- Review project status details, including construction progress, escrow account information and real project images.
Market Tools & Insights
- Access official market indicators from the Dubai Land Department, including the Rental Index, Sales Index and service charge indicators.
- Use built-in calculators to estimate permissible rent and potential rental increases.
Other Useful Services
- Search the Broker Directory to verify licensing status and review performance or violation history.
- Initiate ownership transfer requests, verify title deeds and process digital Power of Attorney services.
- File rental disputes, track case progress, and receive notification updates through the app.
Payments, Fees & Completion Times
Below is a simplified overview of selected services:
| Service | Fee Components | Total / Typical Amount | Processing Time |
| Ejari Registration / Renewal | Registration AED 100 • Knowledge fee AED 10 • Innovation fee AED 10 • Service Partner AED 55 • VAT AED 2.75 | AED ≈ 177.75 | Varies; often same-day to a few days, depending on completeness |
| Property Map Request | Type-based charges (land, unit, apartment, etc.) + knowledge & innovation fees | From AED 100 up to AED 3,000 depending on map type | Approx. 12 minutes for certain map types |
Tips & Troubleshooting
To ensure a smooth experience:
- Confirm that your personal details in the DLD records are accurate before starting.
- Ensure your registered mobile number is current.
- If a previous Ejari has not been cancelled, renewal may be blocked.
UAE Pass or Emirates ID login may occasionally experience technical glitches; contact DLD support if necessary. - Corporate landlords may need to complete certain steps in person if UAE Pass authentication is unsupported.
Key Takeaways
- The Dubai REST app centralises all key real estate services, including Ejari registration, property ownership management, and off-plan project tracking, under a single digital platform.
- Registration and login require official identification, such as an Emirates ID or UAE Pass, and it is essential that your profile details match the records held by the DLD.
- Both tenants and owners share responsibilities when it comes to Ejari contracts, with landlord approval often required for certain steps.
- Service fees and processing times vary depending on the type of service, though property maps and Ejari registrations follow clearly defined pricing structures.
- Ensuring data accuracy and keeping contact details up to date is crucial to avoid delays, errors, or login issues.
Frequently Asked Questions (FAQs)
No. The app is not legally mandatory. Many services are available via the DLD website, but the app provides added convenience and a mobile-friendly interface.
Processing can take from the same day to a few days, depending on the completeness of documents and the turnaround time for landlord or owner approval.
First, ensure your mobile number and Emirates ID details are up to date in DLD records. If problems persist, contact DLD support or visit a trustee centre in person.
Yes. Both tenants and landlords can initiate the cancellation process through Dubai REST, although landlord approval may be required.
Yes, the app supports both English and Arabic.
