Dubai delights with its deluxe lifestyle. Despite this dynamic development, dedication to sustainability stays a steady focus. Among the many meaningful measures promoting eco-conscious living, Empower Dubai stands as a shining star, a pioneering provider of district cooling solutions.
Empower Dubai effectively eases energy use while encouraging environmentally-friendly living across commercial, residential, and hospitality sectors.
Over the years, the enterprise has expanded extensively, evolving into one of the largest district cooling leaders. With a cooling capacity exceeding a million tonnes, Empower Dubai energetically elevates Dubai’s drive for durable and sustainable development.
This guide walks you through everything you need to know, from Empower registration and history to services and sustainability contributions.
- About Empower Dubai
- Empower Dubai registration process
- Registration steps
- Empower Dubai charges and fees
- Empower Dubai bill payment options
- Managing your Empower account
- Key takeaways
- Frequently Asked Questions (FAQs)
About Empower Dubai
Empower, or Emirates Central Cooling Systems Corporation, emerged in 2003 as a powerful partnership between Dubai Electricity and Water Authority (DEWA) and TECOM Group.
Ever since its establishment, Empower has excelled in delivering efficient, eco-friendly cooling solutions, employing cutting-edge, contemporary technology. Today, the company caters to countless communities and countless customers across the city.
Empower’s district cooling systems cleverly consume considerably less energy than conventional air conditioners. This helps:
- Reduce rising electricity requirements
- Cut carbon contamination
- Save significant costs for subscribers
What is district cooling?
District cooling delivers a dynamic, centralised approach to dependable climate control. Dedicated, high-capacity plants produce perfectly chilled water and distribute it through durable, underground, insulated pipes.
Buildings blend beautifully into these broad networks, where brisk, bubbling chilled water flows to air conditioning units, cooling confined spaces. Once used, the water whirls back to the plant for re-cooling and reuse.
Compared to conventional, costly air conditioners, this clever system is considerably more energy-efficient. It slashes electricity spending, saves substantial sums, and shrinks harmful carbon emissions. In Dubai, where daily cooling is crucial, this cutting-edge, conscious technology champions sustainable, smart living.
If you’re deciding between chiller-free and district cooling, check out our guide comparing both options in Dubai.
Empower Dubai registration process
Registering with Empower is the required first step for residents relocating into a property plugged into its powerful network. Without completing this crucial connection, tenants and homeowners cannot claim cooling services.
Who needs to register
All property owners and tenants must register if their building uses Empower cooling. This includes:
- Property owners
- Tenants
The property owner can be:
- Individuals
- Companies
Broadly, anyone listed in the property’s sales agreement or title deed will have to register.
Tenants can be:
- Individuals
- Companies
Broadly, anyone identified in Ejari records or tenancy contracts will have to register.
Empower registration is a means to ensure that each account is linked correctly to the user. It aids in:
- Accurate billing
- Empower payment tracking
Required documents
The documents demanded for Empower registration differ by customer. Regardless, it’s important to identify the indispensable paperwork to prevent pointless pauses and processing delays.
For property owners: Individuals
- Title deed
- Passport copy
- Signature page from the passport
- Sales & Purchase Agreement
For property owners: Companies
- Sales & purchase agreement
- Title deed
- Valid trade licence.
- Passport copies of the authorised person
For tenants: Individuals
- Emirates ID – front and back
- Visa copy
- Ejari certificate
- Tenancy contract
For tenants: Companies
- Tenancy contract
- Ejari
- Trade Licence
- Passport
- Visa
- Emirates ID copy
Be mindful when managing these mandatory documents. You must submit the necessary paperwork for all named parties.
Failing to furnish the correct files can cause costly delays in approvals. For any doubts or document dilemmas, contact Empower’s customer care, they will guide you gracefully through the process.
Registration steps
The Empower registration process is simple. It is 100% digital.
Here’s how it works:
- Go to the Empower E-services portal online.
- Select “E-REGISTRATION New Customer Landlord/Tenant.”
- Enter your email address and mobile number.
- Create an account and upload the required documents.
- Wait for approval from Empower’s system.
- Once approved, pay the registration fees online using the payment link sent by SMS or email.
- Receive a confirmation SMS or email with your account number and username.
If you’re an existing Empower enrollee seeking a fresh registration, follow these straightforward steps:
- Select the Sign Up or E-Service Login tab
- Then follow all the steps as above
Alternatively, if you aren’t already enrolled in Empower Dubai’s e-Services but enjoy district cooling, follow these simple steps:
- Select the Sign Up or E-Service Login tab
- Then follow all the steps as above
New accounts activate automatically after registration, usually within one to three working days, often starting services the same day, saving stress for new residents.
Once successful, receive your reference number via Email or SMS. Track your request online through Track Pending Registration Request, or contact Empower customer care at erequest@empower.ae for swift support.
Things to know
- Registration will be complete once you pay the outstanding balance on any of the active accounts in your name.
- Registration will halt if an individual or a company does not clear the outstanding dues.
- The process typically proceeds promptly within one to three business days.
Empower Dubai charges and fees
Understanding Empower’s energy expenses enables customers to effectively estimate costs and avoid unexpected surprises.
Empower fees fall into two fundamental categories:
- Setup charges
- Steady monthly charges
Standard registration and setup charges
These are one-time costs. You will pay for this when you start your account.
| Type | Description | Amount (AED) |
| Connection Charge | One-time fee for connecting to the Empower network | 2,000 |
| Administration Fee | Processing and administration, one-time | 1,000 |
| Security Deposit | Refundable, varies by property | Subject to project/location |
| Reconnection Fee | Charged if reconnected after disconnection | 1,000 |
| Temporary Disconnection | Voluntary short-term service suspension | 150 |
| Meter Testing | Charged if no meter fault is found | 160 |
- All fees attract an additional 5% VAT.
- Exact amounts may differ based on the property or project.
Monthly recurring charges
- Consumption charge: Calculated from cooling use, charged at 0.568 AED per RT per hour.
- Demand charge: Dedicated annual service fee, drawn monthly at 750 AED per RT, delivering dependable service.
- Fuel surcharge: Fixed 15% addition per DEWA tariff updates.
- Meter maintenance: Monthly or quarterly fee (30 AED/month or 50 AED/quarter) for meter monitoring, maintenance, and management.
- Connection charge: One-time cost at registration.
- Administration charge: One-time allotment for tenants or owners.
These fees foster fair financing, balancing actual usage with infrastructure investment, so customers can confidently calculate monthly commitments.
Empower disconnection charges
Non-payment of Empower bills necessitates network disconnection, with customers facing additional disconnection dues.
It includes:
- A reconnection fee of 1,000 AED for residential property
- Retail units pay 2,000 AED.
Clearing dues through your pre-registered account, or opting for automatic or online payments, helps halt hefty disconnection charges.
To understand how Empower compares with other providers, explore our breakdown of service charges for district cooling in the UAE
Empower Dubai bill payment options
Paying Empower bills is simple and straightforward. Multiple options exist so customers can select the most convenient method.
Payment methods
- Online portal: Log in to the Empower website or app for instant, intuitive payments.
- Bank transfer: Benefit from direct transfers via participating banks.
- Payment links: Receive simple links by SMS or email after invoices or registration.
- Customer happiness centres: Settle bills in person for a personal touch.
These convenient channels combine comfort and choice, letting customers pay digitally or directly. Simply search ‘Empower office near me’ to pay in person.
How to pay bills
The process of paying online is simple and stress-free.
- Log in to your Empower eServices account.
- Check your current and past Empower bills.
- Select the desired payment method.
- Complete the transaction online or through your bank.
Regular remittances reduce risks of disruptions and prevent disconnection. For busy residents, automatic payments provide a practical, prompt, and painless solution.
Managing your Empower account
Empower empowers customers with digital devices to directly manage accounts without office visits.
- Account access: Activate an e-Services account to check, control, and customise services anytime.
- Meter monitoring: Measure and monitor updated readings to track, tally, and trim usage and costs.
- Billing backlog: Browse both current and archived Empower bills.
- Payment pathways: Pay promptly through the portal or post proof of payment.
- Document delivery: Deploy the “Registration Request Enquiry” option to digitally deliver extra files.
Confirmation communications for registration and service activation are sent via SMS or email, constantly keeping customers informed. Empower customer care also counsels, clarifies, and communicates at every stage.
Key takeaways
When buying a property in Dubai that is connected to Empower’s district cooling network, registration remains a requisite. Setup fees include a connection cost of 2,000 AED and an administration allocation of 1,000 AED. Completing registration claims is continuous, convenient cooling from day one.
With payments possible promptly online, via banks, or through SMS/email links, the process is digital, direct, and decidedly speedy, usually settling successfully within three working days. Staying synchronised with statements and settlements helps homeowners secure seamless service and safeguard against stoppages.
Frequently Asked Questions (FAQs)
All owners and occupants, whether individuals or institutions, must register if their building is connected to Empower cooling.
Owners must offer official ownership papers and passport particulars.
Tenants need tenancy contracts, Ejari certificates, visa verification, and an Emirates ID.
Connection costs 2,000 AED and administration 1,000 AED, plus a refundable reserve. Extra expenses emerge for reconnection, temporary termination, or testing of meters.
Most registrations are processed promptly within one to three working days, pending paperwork, proof and payment processing.
Empower bills are billed and balanced online, through participating banks, or via SMS/email links. The portal permits practical and precise payment management.
