Need to cancel your home internet in the UAE? Whether you’re moving, switching providers, or saving money, learning how to cancel Du home internet makes the process easier than you think.
This guide will walk you through everything step-by-step. You’ll know what to do, what fees you might face, and how to avoid common mistakes. Let’s dive in!
- Step-by-step guide to quick internet cancellation
- Possible fees and charges
- Tips for an easy cancellation
- Fast cancellation reasons
- Key takeaways
- FAQs
Step-by-step guide to quick internet cancellation
Step 1: Check your contract first
Before you do anything else, check your contract and read it thoroughly. It might sound obvious, but many people miss this part and stumble upon some surprises.
Look for these key things:
- Contract end date: Are you still locked in? If yes, cancelling now might cost you an early termination fee.
- Notice period: Some providers want you to give them a few days’ notice before you cancel.
- Equipment return: Do you need to return your router or TV box, or can you keep them? This depends on your provider and your plan.
Knowing all this upfront will save you a lot of time later.
Step 2: Get your info ready
Next, get your details in one place before you call or visit. It will make the whole process quicker. Here’s what you’ll usually need:
- Your Emirates ID or passport
- Your account number or service number (check your bills if you’re not sure)
- The phone number and email are linked to your account
- The name of your internet plan
Having these ready means less waiting on the phone or in the shop.
Step 3: How to cancel your service
Now it’s time to cancel. Here’s how you do it with the two main providers:
If you’re with Du
You can call 155 and use the IVR (automated system). Follow the voice prompts to choose cancellation. You don’t have to wait for an agent. If you prefer talking to a person, call 800155 instead.
If you need to return equipment, visit a Du store. It’s quicker, and you get a receipt for the devices you hand back.
Du usually processes cancellations within 48 hours.
If you’re with Etisalat
For Etisalat, you’ll need to call 101 or 800101. You can also visit an Etisalat store or an e& business centre if you want to do it in person.
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Step 4: Pay off any bills
You’ll need to clear all unpaid bills before your cancellation goes through. This includes:
- Monthly bills
- Any early termination fees
- Charges for devices if you’re still paying them off
Even if you cancel in the middle of the month, you usually have to pay for the whole month. Make sure your account is fully paid. Providers won’t process your cancellation if it isn’t.
Step 5: Return equipment (if you need to)
Whether you have to return devices depends on your plan and provider.
- Du usually asks for all the company equipment back. That includes routers and TV boxes.
- Etisalat lets you keep some devices on specific plans, but not all of them.
Check your contract or call customer service to be sure.
If you need to return equipment, do so quickly. This helps avoid extra charges.
Step 6: Get confirmation
After you cancel, ask for proof. You should get a text message or email confirming that your service has been cancelled. Keep this confirmation safe. It’s your proof if there are any billing issues later.
Also, check your next bill to ensure you’re not charged after cancellation.
Remember to tell everyone in your household about the disconnection date so no one is caught off guard.
Possible fees and charges
Cancelling early or not following the rules might cost you. Here are the main fees you could face:
- Early termination fees: If you cancel before your contract ends, you might pay a penalty. For example, Etisalat’s eLife service charges AED 1,000 or one month’s rental, whichever is less.
- Equipment non-return fees: If you don’t give back devices you borrowed, your provider might charge you.
- Outstanding bills: You must clear all your bills to cancel. For example, Du requires full payment for the month you cancel in.
- Repayment of discounts or device costs: If you got a discount or devices included in your plan, you might have to pay back some of that if you cancel early. For instance, Etisalat Home Wireless plans have router payments that continue if you cancel early.
Tips for an easy cancellation
Here are some quick tips to make this as smooth as possible:
- Read your contract carefully before calling.
- Pay off all bills and fees first.
- Always get a written confirmation of your cancellation.
- If you think you might need internet again soon, ask if you can pause your service instead of cancelling. This could save money.
Fast cancellation reasons
Sometimes you need your internet cancelled quickly. Here are some common reasons:
Moving abroad
If you’re moving outside the UAE, call your provider right away. Show any travel or relocation documents to support your request for urgent cancellation. This can speed things up.
Switching providers
If you’re moving to a new internet company, tell your current provider immediately. Ask if they can hurry up your cancellation, especially if your new provider has already scheduled the installation.
Service dissatisfaction
If your internet isn’t working well, quickly tell the company about the issue. Sometimes, customer service reps can help you cancel faster or even offer you a deal to stay. It doesn’t hurt to ask.
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Key takeaways
Before you cancel your internet, check your contract first. It can help you avoid extra fees or delays. The fastest way to cancel is by calling your provider or going to one of their stores. Make sure you have your account details, Emirates ID, and any equipment ready. Always ask for written proof when your service is cancelled or when you return devices. And don’t forget to pay all your bills before the service is turned off.
FAQs
Most providers can cancel your service within one or two days if your bills are paid and you meet all the rules. It may take longer if you’re still under contract or have unpaid bills.
Yes, you might have to pay an early cancellation fee if you’re still in a contract. Check your contract or call your provider to find out how much.
It depends on your provider and plan. Some let you keep the devices, others want them back. If you don’t return them when required, you may be charged.
Most providers ask you to call or visit a store to cancel. Online cancellation isn’t always available, and you may still need to visit the store to return equipment.
You’ll need your Emirates ID or passport, your account number, the phone or email linked to your account, and the name of your internet plan.
