Etisalat, now branded as e& is the largest telecom operator in the UAE and a leading provider across the Middle East, Africa, and Asia. With dozens of branches across Dubai, Etisalat makes it easy for residents, tourists, and businesses to access essential telecom services, including SIM card activations, internet plans, bill payments, device support, and more.
This guide covers all the major Etisalat locations in Dubai, along with their services and opening hours.
- Major Etisalat office branch locations in Dubai
- Etisalat Dubai Head Office
- Key services
- How to find an Etisalat office
- Contact information and support
- Key takeaways
- FAQs
Major Etisalat office branch locations in Dubai
Etisalat (now operating as e& UAE) has a widespread presence across Dubai to serve its growing base of over 13 million subscribers. From shopping malls and business districts to airport terminals, you’ll find conveniently located branches offering everything from SIM activations to bill payments and device support.
Below is a curated list of the most popular Etisalat offices in Dubai, complete with their locations and operating hours, so you can find the nearest one quickly and easily.
1. Dubai Mall
This Etisalat office is one of Dubai’s most prominent outlets.
Location: Lower ground floor, Dubai Mall, Financial Centre Street, Sheikh Zayed Road.
Timings:
- Monday to Thursday: 10:00 a.m.-11:00 p.m.
- Friday to Sunday: 10:00 a.m.-12:00 a.m.
2. Mall of the Emirates
The Mall of the Emirates branch is located on the first floor of this mall. It also operates throughout the week and offers a host of valuable services.
Location: Level 1, Mall of the Emirates, Al Barsha 1, Sheikh Zayed Road
Timings:
- Sunday to Wednesday: 10:00 a.m. -12:00 a.m.
- Thursday to Saturday: 10:00 a.m.-1:00 a.m.
3. Al Wasl Business Centre/DIFC
This Etisalat branch has more footfall as it is popular with those who live in Al Jafiliya, Za’abeel, and neighbouring areas.
Location: Al Wasl Business Centre, Sheikh Zayed Road, Trade Centre, DIFC
Timings:
- Monday to Thursday: 8:00 a.m.–5:00 p.m.
- Friday: 8:00 a.m.-12:00 p.m.
- Saturday: 8:00 a.m.–5:00 p.m.
- Sunday: Closed
4. Dubai Airport Terminals 1, 2, and 3
These airport terminal Etisalat branches are convenient for those travelling in and out of Dubai. It saves travellers time as all related enquiries are handled directly at the airport, including services like activating SIMs and mobile plans on arrival.
Location: Dubai Airport Terminals 1, 2, and 3
- Terminal 1 Timings:
- Monday to Thursday: 24 hours
- Friday to Sunday: 10:00 a.m.-12:00 a.m.
- Terminal 2 Timings: Daily, 24 hours
- Terminal 3 Timings: Daily, 24 hours
5. Bay Avenue Shopping Centre, Business Bay
Bay Avenue is a popular shopping destination. This Etisalat office in Dubai operates weekly and is accessible to those living or working in Downtown Dubai and Business Bay.
Location: Ground Floor, Bay Avenue, Business Bay
Timings: Daily, 10:00 a.m.–10:00 p.m.
6. The Pavilion, International City
The Pavilion is a modern shopping mall in International City. It has a dedicated branch for Etisalat-related services.
Location: Ground Floor, The Pavilion, France Cluster, International City
Timings: Daily, 10:00 a.m.–10:00 p.m.
7. Mirdif City Centre branch
Mirdif City Centre offers a unique shopping experience in a clean, spacious, and well-organised setting. This branch also has an Etisalat payment machine provision.
Location: First floor, Mirdif City Centre, Mirdif, Near Dubai Tennis Academy
Timings: Daily, 10:00 a.m.–12:00 a.m.
8. Dubai Festival City
Dubai Festival City is one of Dubai’s premier shopping spots and a popular destination. Here, you will find an Etisalat branch, too. It operates 24/7.
Location: Inside Dubai Festival Centre, Dubai Festival City
Timings: Daily, 10 a.m.-12:00 a.m.
9. Palm Jumeirah Mall Store
Palm Jumeirah Mall is also equipped with an Etisalat office.
Location: Palm Jumeirah Mall, Level G, opposite Waitrose supermarket
Timings:
- Monday to Thursday: 10 a.m.-10 p.m.
- Friday to Sunday: 10 a.m.-12:00 a.m.
10. Motor City
UAE’s leading telecom provider also has a Motor City branch inside First Avenue Mall.
Location: First Avenue Mall, Motor City
Timings: Daily, 10:00 a.m.–10:00 p.m.
Etisalat Dubai Head Office
For more comprehensive telecom assistance, whether it’s setting up a new connection or resolving account issues, you can visit the Etisalat Head Office in Dubai, located in the Deira district. Positioned right across from Union Metro Station, it is easy to access by both private and public transport.
Location: Riggat Al Buteen, Opposite Union Metro Station, Dubai, UAE
Timings: Saturday to Thursday: 09:00 a.m.– 07:00 p.m.
While the Dubai Head Office handles most customer-facing queries, Etisalat’s corporate headquarters are based in Abu Dhabi. The iconic twin towers with spherical antennas on top serve as both a landmark and a nod to Etisalat’s advanced communication infrastructure.
Key services at Etisalat, Dubai branches
Whether you’re a resident, tourist, or business owner in Dubai, Etisalat (e&) offers a wide range of telecom services to keep you connected. From mobile plans to enterprise solutions, here’s what you can expect at most Etisalat branches across the city:
1. SIM card sales and activations
You can purchase and activate Etisalat prepaid or postpaid SIM cards at branches, malls, and Dubai airport terminals. These SIMs support 4G/5G connectivity, local and international calls, SMS, and data services. Tourists can opt for visitor SIMs, which often come preloaded with data and call minutes.
2. Mobile and internet packages
Etisalat offers both prepaid and postpaid plans tailored to individual and business needs. Packages include unlimited local minutes, international call options, data bundles, and roaming services. For broadband, Etisalat provides home Wi-Fi plans, including fibre-optic and 5G internet with speeds up to 1 Gbps.
3. Bill payments and account support
At Etisalat branches, you can pay mobile, landline, and internet bills. You can also request support for service issues, upgrade your plan, or check billing details. For convenience, self-service machines and the My Etisalat UAE app allow 24/7 bill payments and account management.
4. Device sales and technical support
Branches sell a wide range of devices, including smartphones, routers, laptops, and smart home products. Etisalat also provides technical support for device setup, troubleshooting, and warranty-related concerns. Some broadband plans may include free routers or TV boxes as part of bundled offers.
5. Business and enterprise solutions
Etisalat is a leading provider of digital services for businesses across the UAE. Services include dedicated internet lines, corporate mobile plans, VoIP solutions, cloud hosting, and cybersecurity products tailored for SMEs and large enterprises alike.
6. Home internet and eLife TV bundles
Etisalat’s eLife packages combine TV, internet, and landline services under one plan. Home internet packages start from AED 199/month, offering high-speed fibre or 5G wireless routers, unlimited data, and optional add-ons like OSN or STARZPLAY subscriptions.
How to find an Etisalat office
Finding an Etisalat (e&) branch near you in Dubai is simple, thanks to the company’s wide network of locations across the city. The quickest way is to use the official Etisalat UAE store locator available on their website or the My Etisalat UAE mobile app. These tools let you search for the nearest branches based on your current location, view opening hours, and even check available services at each outlet.
Additionally, many shopping malls, airports, and business hubs in Dubai have dedicated Etisalat kiosks or full-service branches. If you’re in a mall like Dubai Mall, Mall of the Emirates, or Dubai Festival City, you’ll likely find an Etisalat store nearby. These locations are ideal for quick services like SIM activation, plan upgrades, or bill payments.
Contact information and support
For quick assistance or inquiries about Etisalat services, you can reach their customer support through several convenient channels. The number 8005800 connects you directly to their customer care team, available 24/7 for general queries and support.
You can also use the virtual advisor service by dialling 101, which offers instant help with common issues and service requests.
To manage your account, pay bills, or explore services on the go, download the ‘My e& UAE’ app, which offers a user-friendly interface and 24/7 access. For more information about branches, plans, and updates, visit the official Etisalat UAE website.
Key takeaways
Etisalat operates numerous branches across Dubai, strategically located in major malls, business hubs, and airport terminals, ensuring easy access for residents, visitors, and professionals. These branches offer a wide range of services, including SIM card sales and activation, bill payments, device sales, troubleshooting, and business solutions.
To find the nearest Etisalat office along with their timings, you can use the official Etisalat store locator or visit popular shopping centers and malls. For quick assistance, Etisalat’s customer support is available 24/7 through their hotline and mobile app, making it convenient to stay connected wherever you are in Dubai.
FAQs
Yes, you can pay your bills at any Etisalat branch. All major branches accept bill payments for both mobile and fixed-line services.
The Etisalat branches with the longest operating hours are at the Dubai Mall and Mirdif City Centre. These operate late into the night, especially on weekends.
Yes, Etisalat office branches are available at the Dubai airport’s main terminals (1, 2, and 3) for arrivals and departures.
Yes, it is possible to schedule an appointment at Etisalat branches. Currently, most branches operate on a walk-in basis. For corporate or business solutions, appointments may be arranged via customer support.
Yes, tourists can buy and activate an Etisalat SIM at any airport branch upon arrival.
