Switching mobile networks in Dubai has never been easier. Thanks to the Mobile Number Portability (MNP) system, residents across DownTown, JLT, and Dubai Marina can now change their service provider and SIM port, whether e&Etisalat, du, or Virgin Mobile, without losing their number. The process is free, straightforward, and usually completed within two working days.
This guide walks you through everything you need to know: requirements, step-by-step instructions, provider comparisons, and helpful tips to make your switch smooth and stress-free.
- Understanding Mobile Network Switching in Dubai
- Major Mobile Network Providers
- Requirements Before You Switch
- Step-by-Step Guide to Switching Networks
- Important Tips for a Successful SIM Port Process
- Comparison Table: SIM Port in Dubai
- Key Takeaways
- FAQs
Understanding Mobile Network Switching in Dubai
In Dubai, Mobile Number Portability (MNP) enables you to retain your number when switching between providers. The process, regulated by the Telecommunications and Digital Government Regulatory Authority (TDRA), applies to all mobile networks in the UAE.
Before applying, perform a phone number portability check on your provider’s app or the TDRA portal to ensure your number is eligible for transfer.
Whether you’re switching within Dubai or between other emirates, Mobile Number Portability ensures a seamless experience.
Good to know: Your new provider handles the entire transfer. There’s no need to visit your old provider to cancel your plan. So if you want a SIM port from du to Etisalat, just head to Etisalat.
Major Mobile Network Providers
Choosing the right mobile network provider in Dubai can significantly impact your everyday life, from call quality and internet speed to customer support and international roaming. Three leading telecom companies serve the city, each offering competitive packages for both residents and businesses. Here’s a quick look at what makes each provider stand out.
1. e& (Etisalat Group)
The largest telecom provider in Dubai, offering extensive 5G coverage in areas like Dubai Marina and Business Bay, enterprise solutions, and strong postpaid packages. e& rebranded from Etisalat in 2022 to reflect its digital ecosystem.
2. du
Known for competitive plans and friendly customer service, du is widely used by residents and small businesses. It’s a popular choice for users looking for balanced pricing and data packages.
3. Virgin Mobile UAE
A fully digital provider under du’s licence, Virgin Mobile offers app-based control for users who prefer flexibility and quick setup. Perfect for residents who prefer to manage their entire plan from their phone.
Requirements Before You Switch
Before requesting a network switch, make sure you meet these eligibility criteria:
- Valid Emirates ID: mandatory for all prepaid and postpaid users.
- Salary certificate: required for postpaid applicants (minimum salary AED 2,500).
- No outstanding bills or active contracts: settle dues before or within the grace period.
- Active number: cannot be switched if suspended or blacklisted.
- Cleared device instalments: if you purchased a smartphone on contract.
You can verify your Emirates ID at any authorised e& or du store across Dubai, including outlets in Dubai Mall and City Centre Deira.
Step-by-Step Guide to Switching Networks
Switching your mobile network in Dubai is a straightforward process. Whether you’re moving from e& to du, du to Virgin Mobile, or any other combination, follow these steps to complete your network switch in Dubai quickly and confidently.
Step 1: Check Your Contract and Balances
Before switching, review your current plan and payments. Postpaid users should check for early termination or device fees, while prepaid users should use any remaining balance or data before submitting the switch request.
- For postpaid users, verify whether any early termination fee applies (often one month’s plan fee).
- For prepaid users, use up your existing balance and data, as these are forfeited once the number is transferred.
Keep in mind that prepaid balances and rewards can’t be moved between providers — for example, an Etisalat to du balance transfer isn’t allowed when porting your number.
Many Dubai residents balance telecom and rental costs. Use our Mortgage Calculator or Home Valuation Tool to plan long-term savings.
Step 2: Choose Your New Provider and Plan
Next, compare plans from e&, du, and Virgin Mobile to find the right fit. Consider data packages, roaming benefits, and contract flexibility when deciding which provider best suits your lifestyle. Compare offers between e&, du, and Virgin Mobile to find the right plan for your usage habits and choose who to port your SIM to.
- e&: Best for premium coverage and bundles.
- du: Affordable plans with flexible data and international calling options.
- Virgin Mobile: App-based control, instant setup, and eSIM-friendly.
If you’re relocating within the city, explore Properties for Rent in Dubai to find communities with excellent mobile coverage, such as Dubai Hills Estate and JVC, before choosing your new plan.
Step 3: Submit a Porting Request
Once you’ve selected your new provider, submit an MNP (Mobile Number Portability) request directly through their digital platforms or in-store.
If you’re wondering how to port your number to Etisalat in Dubai, simply start a new application on e&’s website or visit a nearby Etisalat store. Likewise, du customers switching from Etisalat can submit a request online or through the du app.
du
Visit Change number to du on du’s website, choose your plan, and upload your Emirates ID. A du SIM will be delivered to your doorstep.
e&
Whether you want a SIM port to du, Virgin Mobile, or any other providers, go to Switch to e& online or at their store. Complete the form, provide your Emirates ID, and wait for a confirmation call from a representative.
Virgin Mobile
Open the Virgin Mobile app, tap “Transfer my number,” upload your Emirates ID, and receive a temporary number while your transfer is being processed.
Step 4: Complete the Porting Process
Your new provider will work with your current one to ensure a seamless transfer.
- Activation: You’ll receive a SIM or eSIM for your number.
- Processing time: Typically 1–2 working days.
- Service downtime: A brief 30–60 minute disconnection may occur.
Once approved, your number will automatically transfer to your new SIM card, whether it’s a physical SIM or an eSIM. When you switch mobile networks in Dubai, activation usually completes in one working day, with only a brief service interruption.
Tracking: You’ll get SMS notifications and can track progress via the provider’s app.
Important Tips for a Successful SIM Port Process
While Mobile Number Portability in Dubai is free and easy, ensure that your number isn’t suspended, your Emirates ID is valid, your number is active, and all dues with your previous provider have been cleared before applying.
You can also visit customer centres in Al Barsha or Dubai Silicon Oasis for in-person help. Please note that the porting process is free; however, activation charges for your new SIM or eSIM may still apply.
- Porting is free: The TDRA mandates no fees for switching networks; however, a standard SIM activation fee may still apply.
- Unpaid bills or instalments must be cleared to avoid service interruption after the switch.
- Prepaid users: Use your balance before switching — it won’t transfer to a new account.
- Postpaid users: You may incur a small termination fee if you are still under contract.
- Banking or app links: These remain unaffected since your number doesn’t change.
Before applying, it’s best to do a quick phone number portability check via your provider’s app or at TDRA’s customer portal to confirm eligibility.
Comparison Table: SIM Port in Dubai
Here’s how the major providers support customers who want to switch mobile networks in Dubai quickly and for free, including typical timeframes and required documents.
| Provider | Porting Method | Documents Needed | Typical Timeframe | Fees | Extra Notes |
| du | Website, store, delivery | Emirates ID; Salary certificate (postpaid) | 1–2 business days | Free (activation fee for prepaid) | SIM delivered to your home; use remaining balance before switching |
| e& | Website, store | Emirates ID; Salary certificate (postpaid) | 1–2 business days | Free | SIM delivered to your home; use the remaining balance before switching |
| Virgin Mobile | App, website | Emirates ID | 1 day (from e&), 2 days (from du) | Free (some postpaid plans need an upfront payment) | Temporary number provided during transfer |
Key Takeaways
Switching mobile networks in Dubai is simple, free, and user-friendly thanks to Mobile Number Portability (MNP). You can change from e&, du, or Virgin Mobile while keeping your number, usually within 1–2 business days. The process is entirely managed by your new provider, requiring only your Emirates ID and (for postpaid users) a salary certificate.
Prepaid users should use up existing balances before the switch, and postpaid users must clear any outstanding payments. With the process fully regulated by the TDRA, Dubai residents can now enjoy the flexibility to choose the network that offers the best coverage, pricing, and data bundles, all without losing their mobile identity.
To make life in Dubai even easier, explore Property Finder’s Area Guides and Moving to Dubai Guide for expert insights on where to live, work, and stay connected in the city.
FAQs
No, switching networks is free. Only new SIM activation charges may apply.
Yes, Mobile Number Portability (MNP) lets you retain your existing number.
Typically 1–2 working days, depending on the provider and documentation.
You can switch, but you must clear any dues within the grace period after porting.
Yes, prepaid users forfeit existing balances once the number is switched.
Most short-term SIM cards are not eligible. Long-term residents with Emirates IDs can switch easily.
Track your porting status via SMS or through your new provider’s mobile app.
