Personal information
| Specialization: | Manager |
| Experience since: | 2014 |
| BRN#: | 676697 |
| Links: |
About me
Strong organizational, Administrative working skills, Excellent Time manager and good support for junior staff members, specialized in over phone negotiation and Persuasion, Confident communicator and able to remain calm in challenging situations. Calmly deal with challenging issues in customer complaints department, Resolve any customer grievances and provide solutions accordingly, Ensure customer satisfaction and trust and Escalate calls to relevant departments when required.
Receiving and dealing with all initial customer communications either through phone, mail or face to face communications. Guiding all customer issues to a satisfactory conclusion. Assisting management with customer service policies. Creating and maintaining customer call logs. Promoting the supportive image of the company in every way possible.
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